Refund & Returns Policy

Effective Date: July 23, 2026

1. Overview

QC Pouch, operated by Quanzhou Qiancai Import & Export Trade Co., Ltd., manufactures custom pouches and packaging bags to your specifications. Because our products are made-to-order and often carry your custom logo, size, or color, returns and refunds are handled differently from standard retail goods.

This policy explains what to expect regarding quality guarantees, defect resolution, and the rare circumstances under which a refund may apply.

2. Our Quality Commitment

Every order undergoes a 4-stage quality control process before shipment:

• Raw Material Inspection: Fabric, drawstrings, and hardware checked upon arrival.
• In-Line Checks: Production monitored every 2 hours during manufacturing.
• AQL 2.5 Final Inspection: Random sampling against internationally accepted quality standards.
• Pre-Shipment Verification: Final count, color accuracy, and logo quality confirmed before dispatch.

QC reports with photos are available upon request. We ship only after you approve the final inspection report. Third-party inspection (SGS, Intertek, BV) is also welcome at your arrangement.

3. Pre-Production Samples

We strongly recommend ordering a pre-production sample before placing a bulk order. Samples allow you to verify:

• Fabric weight, texture, and color accuracy
• Logo placement, size, and printing quality
• Bag dimensions and closure functionality
• Overall workmanship

Once you approve the sample in writing, your bulk production will match the approved sample specifications. Any deviation from the approved sample is covered under our defect resolution process below.

4. Custom Orders — No Returns for Buyer’s Remorse

Because all our products are custom-manufactured (with your logo, specific colors, sizes, and materials), we cannot accept returns for:

• Change of mind after production has begun or completed
• Dislike of fabric texture or color that matches the approved sample
• Ordering the wrong size when specifications were provided and confirmed
• Logo design issues where you approved the digital proof
• Delayed customs clearance or shipping carrier delays (beyond our control)

5. Defect Resolution — What We Cover

If you receive products with manufacturing defects that do not match your approved sample, we will resolve the issue. Covered defects include:

• Incorrect logo (wrong design, placement, or printing method vs. approved sample)
• Wrong material or color (does not match approved swatch)
• Significant size deviation (more than ±5% from confirmed dimensions)
• Stitching or construction defects affecting usability (broken seams, faulty drawstrings)
• Quantity shortage (received fewer pieces than invoiced and packed)
• Damage during manufacturing (not transit damage — see Section 6)

How to Report a Defect:

• Notify us within 14 calendar days of receiving your shipment.
• Email [email protected] with your order number and clear photos or videos showing the defect.
• Include the percentage of defective pieces and a brief description.

6. Resolution Options

For verified manufacturing defects, we offer the following resolutions based on the severity and quantity of the issue:

Option A: Replacement

• For defects affecting 5% or less of the order: we produce and ship replacement pieces at our cost.
• Production time for replacements: 7–14 days, with priority scheduling.

Option B: Credit Toward Future Orders

• For minor defects or partial issues: we issue a credit memo applicable to your next order.
• Credit amount is proportional to the verified defect quantity.

Option C: Partial Refund

• For defects affecting more than 15% of the order that cannot be replaced in a commercially reasonable timeframe.
• Refund is proportional to the verified defective quantity.
• Refunds are processed within 14 business days to the original payment method.

Option D: Full Refund

• In the rare event that the entire batch is materially defective and cannot be re-manufactured.
• Full refund issued within 14 business days.

7. Transit Damage

Damage occurring during shipping is handled through the shipping carrier’s claims process:

• Cargo Insurance: We strongly recommend adding cargo insurance to your order (approximately 0.3–0.5% of shipment value).
• Inspection Upon Receipt: Check all boxes before signing. Note any visible damage on the delivery receipt.
• Claim Process: Document damage with photos within 7 calendar days. We will assist in filing a claim with the carrier.
• Without Insurance: Carrier liability is limited. QC Pouch is not responsible for uninsured transit damage.

8. RTS (Ready-to-Ship) Products

RTS products are pre-manufactured stock items. The following terms apply:

• RTS products may be returned within 14 days if unused and in original packaging.
• Buyer is responsible for return shipping costs.
• Refund is for product cost only (not shipping charges), subject to a 15% restocking fee.
• Custom-printed RTS items (with your logo added) are treated as custom orders and are non-returnable (see Section 4).

9. Clearance Items

Clearance items are sold as-is at discounted prices:

• No returns or exchanges on clearance merchandise.
• Clearance items are overstock or discontinued styles — not defective.
• We recommend ordering a small quantity to verify suitability before committing to a large clearance purchase.

10. Cancellations

• Before Production: Orders cancelled before production begins receive a full refund minus a 5% administrative fee.
• After Sample Approval: Once the pre-production sample is approved and bulk production has started, cancellation is not possible. The deposit is non-refundable.
• RTS Orders: May be cancelled before shipment for a full refund. Once shipped, standard RTS return policy applies.

11. Force Majeure

QC Pouch is not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to: natural disasters, pandemics, government restrictions, port congestion, customs delays, labor disputes, or supplier material shortages. In such events, we will communicate openly and work with you on a reasonable resolution.

12. Contact Us

For defect reports, cancellation requests, or any questions about this policy:

• Email: [email protected]
• WhatsApp: +86 188 5924 7931
• Address: No.88 Yuxia Street, Jinlong, Licheng District, Quanzhou, Fujian, China
• Company: Quanzhou Qiancai Import & Export Trade Co., Ltd.